Our Appliance Repair Services:
Last updated: September 2026
ZED Appliances Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it and your rights in relation to your information.
ZED Appliances is operated by:
ZED Appliances Ltd
Company number: 16378644
Registered office: 28 Wigan Road, Ashton-in-Makerfield, Wigan, England, WN4 9BJ
Email: repairs@zedappliances.com
Telephone: 01942 915 407
ZED Appliances Ltd is responsible for the personal information described in this Privacy Policy.
When you contact us, book a repair or use our services, we may collect information including:
We may also collect limited technical information when you use our website, such as information collected through cookies or similar technologies. Further information about this is provided in our Cookie Policy.
We normally receive personal information directly from you when you:
Sometimes we may receive your information from another person or organisation arranging a repair on your behalf, such as a landlord, tenant, letting agent, property manager or insurer.
We may use your personal information to:
We only use personal information where we have an appropriate lawful basis for doing so.
Depending on the circumstances, we may rely on the following lawful bases:
Contract – where using your information is necessary to provide a repair, quotation or other service you have requested, or to take steps at your request before providing that service.
Legal obligation – where we need to keep or use information to comply with legal requirements, including accounting and tax obligations.
Legitimate interests – where it is reasonably necessary for the operation and protection of our business, for example maintaining appropriate service records, dealing with customer queries or disputes and improving our services, provided those interests are not overridden by your rights and interests.
Where we rely on legitimate interests, we consider the necessity of the processing and its potential effect on your privacy.
Card payments may be processed using third-party payment providers, including:
These providers may process personal and payment information in accordance with their own privacy policies and security procedures.
ZED Appliances does not normally receive or store your complete payment card details when payments are processed securely by these payment providers.
We do not sell your personal information.
Where necessary to operate our business or provide our services, information may be processed or shared with trusted service providers, including providers used for:
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
Some technology providers may process information outside the UK. Where this happens, we rely on the relevant provider and applicable safeguards for international data transfers.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements and dealing with possible queries or disputes relating to work carried out.
Different types of information may therefore be retained for different periods.
Financial and transaction records may be retained for the periods required by applicable tax and accounting law.
When information is no longer required, we will delete it or dispose of it securely where reasonably practicable.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
We also use established third-party service providers to help operate our business. Those providers maintain their own technical and organisational security measures for the services they provide.
No method of storing or transmitting information can, however, be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
Not all rights apply in every circumstance, and some information may need to be retained where we have a legal or legitimate reason to do so.
To exercise your rights, please contact us using the details below.
Our website may use cookies and similar technologies for essential website functions and, where applicable, analytics and performance measurement.
Where consent is legally required for non-essential cookies, these should only be used after the appropriate consent has been obtained.
Further details about the cookies used on our website are provided in our Cookie Policy.
Our website may contain links to third-party websites or services.
ZED Appliances Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.
The latest version will be published on our website with the date it was last updated.
If you have any questions about this Privacy Policy, how we use your information or wish to exercise your data protection rights, please contact:
ZED Appliances Ltd
28 Wigan Road
Ashton-in-Makerfield
Wigan
England
WN4 9BJ
Email: repairs@zedappliances.com
Telephone: 01942 915 407
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.